1I normally use grandparents (for example) for some childcare and need to increase my hours?
Please contact your nursery manager direct or via email@example.com if you wish to increase your attendance pattern. We anticipate demand for places to be even higher than normal during this summer, but we will do all we can to accommodate your needs.
Our England managers are now back and able to respond to any current parent queries. Our Scotland managers still have limited access to emails and so we advise for Scotland nurseries to contact firstname.lastname@example.org
2My needs have changed, and I need to reduce my attendance?
Please contact the nursery manager to vary your attendance. In line with our Terms & Conditions, we will require one months’ notice to implement the change.
The majority of our England sites are operational and nursery managers are available to respond to parent queries, so we recommend that you please email your nursery directly. Many of our Scotland sites remain closed and managers therefore furloughed and unable to respond to emails, so we advise parents to please contact email@example.com as an alternative.
3My child is going to school in September and I do not plan to return to nursery?
As per our normal terms, you just need to give us one months’ notice in writing. You are welcome to access your place through this notice period and your deposit can be used against the final month’s fees. You should notify your nursery directly in England and for Scotland please email firstname.lastname@example.org
4As you are running at 50% occupancy does this mean I will not get a place?
We will endeavour to provide nursery provision as best we can in the short term for those parents who wish to use it.
Priority in England in the early weeks will be given to ‘Essential/Key Workers’, ‘Pre-school children who are leaving to assist with the transition to school’ and then non-essential/key workers. If you are a current parent in England please contact your nursery directly if you require childcare. For any new enquiries/bookings please email email@example.com
For Scotland ‘Essential/Key Workers’ only at present. All other childcare TBC.
The unfortunate reality is that as we are operating under restricted capacity in order to provide safe nursery provision, we may not be able to offer full or partial nursery provision to all our families, this includes current parents or new enquiries. However, where parents decide not to retain or use their place, we will open these up for those who do, to ensure we can meet the childcare needs of those wanting a place.
5Am I an essential or key worker?
For Scotland, if you are or believe you may be an essential/key worker you must contact your local authority regarding childcare. We are unable to accept direct bookings from essential/key workers. These must go through the local authority who will then confirm childcare is required at which point we are able to confirm places. Two of our nurseries currently remain open, Happitots Nursery Glasgow Airport and Oranges & Lemons Technology Park and are accepting bookings for essential/key workers through their local authority.
Requirements are set by local authorities on who are classed as essential/key workers. Sadly, we have no say in this decision so we suggest if you are unsure to please check with your local authority via their website, where they will clarify if you are classed as an essential/key worker.
For England, we are accepting all children, so this no longer applies.
6When do you plan to open for non-essential/key workers in Scotland?
Whilst the plan is for schools to open 11th August 2020, we are waiting to hear ‘if’ private nurseries can open earlier within their own Local Authority. Should the First Minister or Local Authorities allow us to do so, we will consider if it is viable to do so.
At present, we anticipate opening at the beginning of August. Your Nursery Manager will be contacting you to discuss your return requirements so that we can understand demand and feed this back to each Local Authority.
7Will there be guaranteed availability for me when you open?
Sadly, we cannot guarantee what availability there will be, what we can guarantee is that we will be working hard with our teams to understand and plan for demand as best we can. Our availability will move and change dependent on parent employment circumstances (some still do not know if or when they will return), shielding families, local area cases of Covid-19, staff availability (in the event they are also shielding), who might reduce their booking patterns and open up places, continued demand for essential/key workers.
There will be a considerable number of variables managers need to consider and places will be offered as fairly and evenly as we can. Our teams want to see all their children and families again.