Sales & Marketing Assistant (Parent Liaison)

Bertram Nursery Group
Published
2nd October 2019
Location
Musselburgh, United Kingdom
Category
Default  
Job Type

Description

Bertram Nursery Group Ltd is currently recruiting for a full time, permanent Sales & Marketing Assistant to work Monday-Friday, starting immediately.  Based at our Central Support Office in Musselburgh, you join the existing Marketing & Sales team at this very exciting time as the business continues its growth trajectory.

Formed in 2007 Bertram Nursery Group now operate 42 nursery sites across the UK offering nursery day care and education as well as out of school and holiday clubs services to families within the communities they operate in.  Recent Private Equity investment will support the business to achieve its plans to grow to in excess of 100 sites in the next 5 years and we need to expand our central support teams in line with the growth.

Job role

For this role we are looking for a candidate who can demonstrate they have the relevant knowledge and experienced working within a fast paced customer service environment.  You will be required to assist the Marketing team with daily administrative tasks as well as answering calls and emails from potential customers and handling enquiries with the highest levels of customer service.

What does this role involve?

You will often be the first contact point for parents and carers looking for childcare services meaning your verbal presentation will create the first and most critical impression of what Bertram Nursery Group is all about.  Directing parents to services across our existing portfolio of 42 sites and booking them in for show round visits, following them through their journey to booking and hopefully beyond will be a significant part of the role.

Other general duties will include:

  • Managing inbound calls and enquiries
  • Making outbound calls from digital enquiries or referrals
  • Following up on show rounds and bookings
  • Sending out and evaluation survey feedback
  • Making outbound customer satisfaction calls to establish service and care satisfaction levels
  • Contacting new starter parents
  • Handling and tracking of enquiries via phone/website/social media
  • Supporting the team with organising travel, booking meeting rooms, ordering supplies as and when required
  • Diary management
  • Providing support to our Nursery Mangers
  • General administrative tasks

Specialist Knowledge

  • Microsoft Excel
  • Microsoft Word
  • Social Media, desirable but not essential
  • Photoshop / Canva, desirable but not essential

Personal Skills

  • Good phone manner and communication skills
  • Highly organised
  • Ability to prioritise tasks
  • High level of customer service
  • Attention to detail
  • Team player
  • Driven to succeed

Previous Experience

  • Previous experience in marketing, sales, administration and/or an office environment
  • Knowledge of childcare, professional or personal would be desirable but not essential

Why work for The Bertram Nursery Group?

  • Work within a friendly team
  • Reward Gateway benefits programme offering a wide range of discounts including Amazon, M&S and Tesco.
  • NEST Pension
  • Childcare Discount
  • Target based bonus scheme
  • Training and personal development opportunities
  • Be part of an expanding National Top 10 Nursery Chain
  • Our People are our Passion

If this sounds like the job for you please contact us for more information or to apply for this exciting new role,

Send your CV to officeadmin@bertramuk.com

Apply
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