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FAQs 2017-08-09T23:20:02+01:00

Of course, you can drop off and pick up your child(ren) at any time throughout the day, however there is no discounted price for using less hours, you still pay for the whole session you have booked. This is because we always ensure that there are enough staff in each day to comply with staff: child ratios, if you are unsure about this you can speak to the nursery manager at your child’s nursery who will be happy to help.

First we would love to invite you along to visit your preferred nursery or nurseries if you are comparing a couple of our nurseries. Our nursery managers will be very glad to show round around our nurseries and answer any questions that you may have.

From there if you would like to book at place in the nursery we would ask for a completed parent carer agreement and a child registration form which you will receive when you enquire and a registration fee. Your registration fee is used to secure your place, once you decide to leave our nursery we will ask for 1 months’ notice. If we are unable to offer the desired place straight away, we will offer you a place on our waiting list and you will be kept up to date with the status of your enquiry.

Once you have registered with us you will receive a letter or email to confirm. When it is time for your child to start with us we offer complimentary settling in sessions and we will work with you to establish these.

Here at Bertram we understand that every child is unique and that some children will take longer than others to settle into the nursery routine. As a guide we usually recommend that your child settles with us over the course of 1 or 2 weeks, however this can be lengthened or shortened depending on the needs of your child. We understand that first leaving your child in nursery can be daunting, we will work with you and your family to ensure that your child receives the best possible start at one of our nurseries. We try our upmost to create a home away from home for your child where they feel happy and safe and you can feel reassured knowing that your child is being looked after in a secure, caring and nurturing environment.

We try to make the payment process for parents as easy as possible. You will receive an invoice during the first week of every month, this will either by email directly to yourself or given to you in person by our nursery manager when you drop off or pick up your child. You can pay this via direct debit or standing order. Alternatively you can pay by debit or credit card using our online service which you can access here;

We also accept a wide range of childcare vouchers which provide you with tax relief on your childcare, you can find out more information regarding this from your workplace. If you attend college or university you may be entitled to support to help with your childcare costs, you can usually find out more information by contacting the student support department. If you have any questions or queries regarding payment of your child’s fees you can contact us on 0161 941 7331.

Childcare Government Funding

Scotland – All pre-school aged children (3-5years) are entitled to 15 hours 50 minutes per week from the term after their 3rd birthday. There are 3 terms per year, January, April and September, children are eligible from the 1st of the month.

Start dates can vary from council to council so please just use this information as a general guide. For more specific information please go to your local council’s website. Please find the links are below.

Baillieston, Garrowhill, Kelvinside – Glasgow City Council

Bishopbriggs, Kidsplay – East Dunbartonshire Council

Honest Toun – East Lothian Council

Celtic Cross- Aberdeenshire Council

Cove Bay – Aberdeen City Council

Cumbernauld – North Lanarkshire Council

Falkirk – Falkirk Council

Glasgow Airport – Renfrewshire Council   (2 year old funding)

DNK, Stirling – Stirling Council

SLC – South Lanarkshire Council

Strawberry Hill Edinburgh – City of Edinburgh Council

England – All pre-school aged children (3-5years) are entitled to 15 hours per week from the term after their 3rd birthday. There are 3 terms per year, January, April and September, children are eligible from the 1st of the month.

The funded hours can be spread out throughout the year using 11 hours per week or used during term time only. The full entitlement must be spread over no fewer than two days per week and parents can only use a maximum of two childcare providers. We ask that you use your funding to fit in with our nursery sessions.

Start dates can vary from council to council so please just use this information as a general guide. For more specific information please go to the council website. The links are below.

Baguley, Dryden Street, Sandilands – Manchester City

Hope, Media, Salford, Swinton – Salford Council

Astley, Gin Pit – Wigan Council

Altrincham – Trafford Council

Bury, Prestwich – Bury Council

Castleton – Rochdale Council

Haydock – St Helens Council

Shaw – Oldham Council

Telford – Telford and Wrekin Council

You can use the table below to see when a child would be eligible for their funded place.

Child has third birthday between Date eligible
1st April and 31st August 1st September
1st September and 31st December 1st January
1st January and 31st March 1st April

We understand that sometimes it may be more convenient for someone else to drop off or pick up your child. When you register your child will us you will be asked to fill out a registration form. On this form there is space for three nominated people of will be authorised to drop off and collect your child from nursery and you can update this form and anytime. If there was ever an occasion were someone who is not a nominated person is going to be collecting your child, for security reasons we would set up a family password with yourself which we would ask you to pass on to the person collecting. We would also ask for a detailed description of the person as well as a collection time.

If there are any unique circumstances that you would like be make us aware of or if you are concerned at all about drop offs and collection of your child, please speak to the manager of your child’s nursery who will be happy to discuss this with you.

If you have a question or query that has not been answered above, please do not hesitate to contact us. You can drop us an email on or alternatively you can give us a call on 0800 111 4954 and speak to one of our friendly team.

Cove Bay Kindergarten
Celtic Cross Nursery
Bright Beginnings Falkirk
Bright Beginnings Stirling
Dunblane Natrue Kindergraten
Oranges and Lemons Belsize House
Oranges and Lemons Technology Park
Oranges and Lemons Rosebank Nursery
Oranges and Lemons Clement Park
Corner House, Gillsland
Corner House, Spylaw
Strawberry Hill Nursery
Loretto Nursery
Honest Toun Nursery
Happitots Baillieston
Happitots Bishopbriggs
Happitots Cumbernauld
Happitots Garrowhill
Happitots Glasgow Airport
Happitots South Lanarkshire
Kelvinside Kindergarten
Holyrood Nursery Princes Dock
Dryden Street Nursery
Holyrood Nursery Altrincham
Holyrood Nursery Astley
Holyrood Nursery Bury
Holyrood Nursery Castleton
Holyrood Nursery Haydock
Holyrood Nursery Hope
Holyrood Nursery MediaCityUK
Holyrood Nursery Prestwich
Holyrood Nursery Salford
Holyrood Nursery Shaw
Holyrood Nursery Swinton
Buoys and Gulls
Strawberry Hill Nursery Telford